A REPUTATION BASED ON HONESTY, INTEGRITY AND TRUST.
When we created Biltmore, our vision was to provide the ultimate upscale collateral lending or outright selling experience. We knew, to achieve this goal, we had to provide the highest level of customer service for our clients and pay the most for their valuables. Our staff includes certified experts experienced in the purchase and appraisal of almost every imaginable type of high-end valuable. We are the best source for people who want to borrow on or sell jewelry, diamonds, art, automobiles, designer watches and handbags, etc. We want your business and we’ll do everything possible to earn it.
1. Without our customers, our company will cease to exist. This is why we strive to always provide each and every customer with first-class service and care.
2. Customer satisfaction is the most important part of our business. Beyond providing great service, we try to always pay more than our competitors to ensure our customers receive the maximum amount, whether it is a loan or a sale.
3. Our customers deserve the most pleasant and easy collateral lending or sales experience possible. We always treat our customers with respect, honesty and dignity.
4. Our business will grow only through building and sustaining a reputation for honesty, trust, and integrity. We know customer referrals and positive word of mouth is the cornerstone of any successful business.
5. Our customers deserve privacy, discretion and peace of mind knowing their valuables are safe. All transactions are 100% confidential. All valuables are stored in a high-security vault, monitored 24 hours per day by remote cameras and a high-tech alarm system complete with motion sensors. All items, while in our possession, are insured by Lloyd’s of London.
If you have a question or are unsure if we are interested in your item(s), Biltmore will be more-than-happy to evaluate what you have for free with no obligation. Please use our appointment form here or you can visit our How it works page for more information. Walk-ins are accepted at our Chandler location and our Scottsdale location is currently by appointment only.
Chandler: 480-705-5626 670 N. 54th Street, Chandler, AZ 85226
Scottsdale: 480-991-5626 7025 S. Scottsdale Road, Suite 105, Scottsdale AZ 85253