Privacy Policy

Biltmore Loan and Jewelry respects your privacy. This Privacy Policy explains what information we collect when you visit biltmoreloanandjewelry.com, how we use it, and your rights. Last updated April 2026.

Who We Are

This website is operated by Biltmore Loan and Jewelry, a family-owned luxury asset buyer and collateral lender licensed in the State of Arizona. Our business address and contact information appear on every page of this site and in the footer.

Information We Collect

Information You Provide

When you complete a form on this site (for example, our free appraisal request form), we collect the information you voluntarily provide, which may include:

  • Name
  • Phone number
  • Email address
  • City or ZIP code
  • Details about the item(s) you wish to sell or borrow against, including photos you choose to upload
  • Any notes or questions you write in open text fields

Information Collected Automatically

When you visit our website, certain information is collected automatically:

  • Usage data: pages visited, time on page, referring URL, device type, browser, operating system, and general geographic region (derived from IP address).
  • Cookies: small text files your browser stores to remember preferences and enable analytics.
  • Call tracking: when you call a phone number on this site, our call tracking provider (CallRail) may record the call metadata — date, time, duration, caller ID, and, in some cases, a recording of the conversation — for quality assurance and business operations.

How We Use Your Information

We use the information we collect to:

  • Respond to your appraisal, loan, or general inquiries
  • Schedule appointments and follow up on your request
  • Process transactions in our physical Scottsdale office
  • Improve our website, services, and customer experience
  • Comply with legal obligations, including Arizona pawnbroker and collateral lending recordkeeping requirements
  • Prevent fraud and protect the security of our business and clients

Third-Party Services

We use the following third-party services, each of which has its own privacy policy:

  • JotForm — hosts and processes our online appraisal forms
  • CallRail — provides dynamic number insertion, call tracking, and recording
  • Google Analytics / Google Site Kit — website analytics and traffic analysis
  • Cloudflare — content delivery, security, and performance optimization
  • Yoast SEO — search-engine-optimization tooling (does not collect visitor data)
  • WP Mail SMTP — sends transactional email from our site

We do not sell your personal information to any third party.

Cookies and Tracking Technologies

This site uses cookies and similar tracking technologies for the following purposes:

  • Essential cookies — required for the site to function (login sessions, form submissions, shopping cart where applicable)
  • Analytics cookies — help us understand how visitors use the site
  • Call tracking cookies — allow CallRail to attribute calls to the marketing source that drove the visit

You can control cookies through your browser settings. Disabling certain cookies may prevent some features of this site from working.

Data Retention

We retain information you submit through our forms for as long as necessary to respond to your request and to comply with our legal recordkeeping obligations under Arizona pawnbroker and collateral-lending law. Analytics data is typically retained for 14 to 26 months, in accordance with Google Analytics defaults.

Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

  • The right to access the personal information we hold about you
  • The right to correct inaccurate information
  • The right to request deletion of information we hold (subject to legal retention requirements)
  • The right to opt out of certain uses of your information

California residents have specific rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information below.

Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. All items placed in our custody during an appraisal or loan transaction are kept in an insured private vault. Our website uses HTTPS encryption, and payment information (when applicable) is processed by PCI-compliant providers.

Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or about how we handle your information, please contact us:

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